FAQ

Last updated: 2026.1.28

Q: Where do you ship?
A: We ship only within the United States.

Q: How much is shipping?
A: Free shipping on orders of $120 or more. A flat $15 shipping fee applies to orders under $120.

Q: What is your order cutoff time?
A: Order cutoff time: 6:00 PM CST.

Q: How long does it take to process an order?
A: Orders are typically processed in 1–2 business days.

Q: How long does delivery take after shipment?
A: After shipment, delivery typically takes 3–7 business days.

Q: Which carriers do you use?
A: We use USPS, UPS, FedEx, and/or regional carriers.

Q: Do you provide tracking?
A: When tracking is available for your shipment, we will provide tracking information (for example, in your shipping confirmation). Tracking updates are provided by the carrier and may take time to appear.

Q: What if my item arrives damaged or I received the wrong item?
A: Contact us within 48 hours of delivery and include photos. This time window is required for damage-on-arrival or wrong-item concerns so we can evaluate and determine next steps.

Q: What is your return window?
A: You may request a return within 30 days of delivery.

Q: Are any items non-returnable?
A: Non-returnable items: None.

Q: Who pays for return shipping?
A:

  • Non-quality returns: The buyer is responsible for return shipping.

  • Quality issue / wrong item / damage: The seller is responsible or handled depending on the situation.

Q: Do you charge restocking fees?
A: No. We do not charge restocking fees.

Q: How long do refunds take?
A: Approved refunds are processed within 7 business days after approval. Your bank or card issuer may take additional time to post the credit.

Q: What payment methods do you accept?
A: Visa and Mastercard.

Q: Will I be charged tax at checkout?
A: Product prices include tax; checkout does not add additional tax.

Q: Can I cancel my order?
A:

  • Before shipment: You may request a cancellation, but it is not guaranteed and depends on the order status.

  • After shipment: Orders cannot be canceled once shipped; the return process applies.

Merchant Information
Store name: Pensacola‘s Furniture
Legal entity: PENSACOLA'S FURNITURE LLC
Business address: 505 Brent Ln, Pensacola, FL 32503, United States
Customer service phone: +1 850-501-5426
Customer service email: info@pensacolasfurniture.com
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)